Hey There! Need Help with a Return?
At MINE MATE, we want you to love your MINE MATE wallet purchase. But, we understand that sometimes things don’t work out. If you’re not completely satisfied, we’ve got your back!
You can return your MINE MATE wallet to our warehouse for a refund or exchange within 100 days of purchase. Plus, we offer Free Domestic Returns + Exchanges, and we’ll provide you with a digital Prepaid USPS label that you’ll need to print.
To submit a return or exchange request, simply fill out the form below. We’ll take care of the rest!
All Returns & Exchanges must be processed through our Returns Portal within 100 days of original purchase. A prepaid shipping label will be provided to send back your item.
- Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
- For all approved Returns/Exchanges we process your free domestic return shipping label via a prepaid USPS label, and will ship your new order free of charge.
- We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
- Shipping costs from the original order are non-refundable.
- Additional Return shipping costs are non-refundable. A Return is only authorized using a our prepaid Return Label. Any outside return labels purchased are non-refundable by MINE MATE.
- Orders with a processed Warranty Claim will are not eligible for return.
For any Warranty related issues please contact us here!
For additional information/questions please feel free to reach out to us at: firstname.lastname@example.org