Returns/Exchanges Policy

Need Help with a Return or Exchange?

Welcome to MINE MATE! We pride ourselves on quality and customer satisfaction. 
 

Returns and Exchanges Policy

We gladly offer replacements or refunds for items that fall under our warranty, and we’re always ready to help you with an exchange. If your product is defective or damaged, please refer to the form below to initiate a warranty claim. For more details on what our warranty covers, click here.

How Exchanges Work

Interested in a different color or product? No problem! Complete the form below, and we’ll provide you with a Return Authorization (RA) number. Once your original item is returned, we’ll ship out your new choice right away.

All Product Exchanges must be processed through our Returns Portal within 45 days of original purchase. 

Some Additional Returns Information!
 
  • Exchange Eligibility: Products eligible for exchange must be unused and in the condition you received them.
  • Refund Process: Upon receipt of the returned product, if an exchange isn’t what you’re looking for and your situation meets our warranty terms, we will issue a refund via the original payment method.
  • Shipping for Exchanges: Return the original product to us and we will ship the replacement product free of charge.
  • Lost Packages: Retain a copy of your drop-off receipt. If the package is lost and we can verify it was dropped off, we will honor the exchange.
  • Warranty Claims: Products with processed warranty claims are not eligible for returns or exchanges. For warranty-related issues, please contact us.
  • Orders with a processed Warranty Claim will are not eligible for return. 

For any Warranty related issues please us the form on this page or for additional information/questions please feel free to reach out to us at: support@minemate.io

Free Shipping

Shipping is free on all orders shipped virtually anywhere in the world. Learn more about our shipping policy. Please contact us if you require expedited shipping for our discounted express rates and options.

Lifetime Guarantee

Mine Mate Wallets are designed and engineered to last a lifetime and come with a lifetime warranty. Learn more about our warranty policy.

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FREE SHIPPING U.S. & CANADA (DDP) - FREE WORLDWIDE SHIPPING OVER $70

 
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