Shipping Policy

Estimated Shipping Date:

Most in-stock products orders are processed within 1-3 business days and then shipped via USPS, UPS or DHL. If you place an order on Saturday, Sunday, or on a holiday, it will ship on Monday or a following workday. And the shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.

When your order ships, you will receive an automated email with your tracking information. Kindly note that, if you didn’t receive the package within our shipping time or the package you received is missing items, please contact us at contact@minemate.io within a week or visit our contact page and give us a call. If you see the package was returned to the sender, we will check it for you as soon as possible. Please kindly note that we need to confirm that the package was returned to our overseas warehouse before we can re-ship it for you.

HOW MUCH DOES SHIPPING COST?

Shipping is free for every product sold on our website delivered within the continental United States and Canada DDP (duties paid!). Free shipping is NOT included to Alaska, Hawaii and Puerto Rico, – these shipping costs are calculated separately and are the responsibility of the customer. Worldwide shipping outside of the United States is FREE over $70 and just $7.95 flat fee $70 or less. The customer is responsible for any international import taxes, customs, charges, duties and fees.

WHEN WILL I RECEIVE MY ORDER?

Delivery can take from 1 – 7 business days. The process is due to quality standards as well as demand and therefore slower delivery times than usual can occur. It may take additional time for international orders.

SHIPPING METHODS

Orders are shipped via USPS, UPS or FedEx for shipments within the USA. International shipments are shipped via various carriers at the customer’s choice.

MISSING OR LOST PACKAGES

Shipped products that get lost or become a delivery exception is out of Mine Mate Innovation, LLC’s control. If your package does not arrive, first contact the delivery company for details and assistance. If you need additional support for a missing order, visit our contact page and provide your order details.